Refund policy
1. Order Confirmation
Orders are confirmed only after successful payment.
Availability of certain pieces, fabrics, colors, and sizes may vary.
2. Payment Methods
We currently accept:
- Zelle
- Venmo
- Cash
- Paypal
- Check
Payment confirmation is required before processing any order.
3. Custom Orders & Measurements
Custom-made, stitched, altered, or pre-ordered items are final sale and cannot be canceled once production begins.
Customers are responsible for providing accurate measurements and order details.
4. Handmade Products
Many garments are handcrafted and may include slight variations in embroidery, fabric texture, color tone, or detailing. These variations are part of the artisanal process and are not considered defects.
5. Shipping & Delivery
Some products may require international fulfillment or customization.
Estimated delivery timelines are approximate and may vary depending on:
- production schedules
- material availability
- international shipping
- customs processing
We are not responsible for delays caused by shipping carriers or customs authorities.
6. Returns & Exchanges
All exhibition and pop-up sales are considered final sale unless otherwise agreed.
No refunds or exchanges on:
- custom orders
- altered garments
- worn items
- discounted pieces
7. Product Care
Designer garments should be handled carefully and cleaned according to garment recommendations.
We are not responsible for damage caused by improper washing, handling, or storage.
8. Pricing & Availability
Prices and availability may change without notice between exhibitions, inquiries, and future collections.
9. Contact Information
For order inquiries or support:
Phone: +91 9779603101
Email: mamab.bythol@gmail.com
Instagram: @thehouseoflabels_byrimple